Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 925 reviews

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Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  925 reviews

TripAdvisor Rating  3.5/5  946 reviews

Great accommodation for a conference

Customer review rating 4.5/5

Kevin B. Business - Confirmed reviews ALL

A great room in a good setting

Dear Kevin B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Customer review rating 4.5/5

Hong Couples - Confirmed reviews ALL

Staff members were all so friendly and a girl sorry didn’t get her name, she was at the bar made me the best spicy mocktail 🤤

Dear Chunhong W., I'm glad to hear that the staff members were friendly and accommodating, and that you enjoyed the delicious spicy mocktail made by the bartender. It's always special when a restaurant goes above and beyond to fulfill a customer's request, like preparing French Toast even when it's not on the menu. I'm sure your appreciation means a lot to them. Thanks for sharing your positive feedback! 😊🍹🍞 Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Stay

Customer review rating 5.0/5

Rickiesha D. Families - Confirmed reviews ALL

Always a comfortable stay and excellent service

Dear Rickiesha D., We're delighted to hear that you had another comfortable stay with us and received excellent service! Providing our guests with a positive experience is our top priority, and we're thrilled that we could meet your expectations once again. Thank you for your continued support, and we look forward to welcoming you back for another exceptional stay in the future! Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Checkin nightmare

Customer review rating 0.5/5

Rebecca Families - Confirmed reviews ALL

When four flights arrive at the same time you’d think there would be more than two people on reception. When you land at 1am you don’t want to be standing at the hotel for 45 minutes waiting to check in.

Dear Rebecca O., We're truly sorry for the inconvenience you faced during check-in. Your feedback is invaluable to us, and we understand the frustration caused by long wait times, especially after a late flight. We'll review our staffing levels during peak arrival times to ensure a smoother check-in process in the future. Please accept our sincerest apologies, and we hope to have the opportunity to provide you with a much smoother experience on your next visit. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

No USD in the bedrooms.

Customer review rating 2.5/5

David Business - Confirmed reviews ALL

Almost I lost the contact with my family and with the hhrr of my company because I didn't find a point to charge my device. Almost the half of the bedrooms didn't have USD to charge. That is point, by other way the bedrooms was great and the crew personal was amazing with me and my mates, thanks.

Dear David D., We sincerely apologize for the inconvenience you experienced due to the lack of USB charging points in the bedrooms. Your feedback is crucial to us, and we will address this issue immediately to ensure that all rooms are equipped with sufficient charging facilities for our guests' convenience. We're glad to hear that you found the bedrooms great and received excellent service from our staff. However, we apologize for any cleanliness issues you encountered, and we will reinforce our housekeeping procedures to ensure a consistently high standard of cleanliness in all rooms. Thank you for bringing these matters to our attention, and we appreciate your understanding. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 453 reviews 9/10 Location
  • 901 reviews 5.7/10 Room
  • 672 reviews 6.8/10 Service
  • 19 reviews 4.4/10 WiFi
  • 365 reviews 4/10 Comfort
  • 350 reviews 8.5/10 Pool
  • 340 reviews 6.1/10 Food
  • 292 reviews 5.1/10 Cleanliness

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