Mercure Welcome Melbourne 3.5 stars

Customer review rating (ALL Rating) 3.9/5 4,116 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  4,116 reviews

TripAdvisor Rating  3.5/5  4,911 reviews

Well located

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Everything was great except for the room service. Stayed for 7 nights and the room was finally serviced on day 6.

Thank you for your feedback. We're pleased to hear you found our location convenient. We apologize for the delay in room service during your stay. We appreciate your understanding and hope to welcome you back for an improved stay in the future. Sincerely, Alex Mihardja Executive Assistant

well located

Customer review rating 3.5/5

Hny Families - Confirmed reviews ALL

the room is not soundproof, the room not cleaned every day, clean bathroom, clean bed. the location of the hotel is good.

Dear hny, Thank you for your feedback. We're glad to hear that you found our hotel well-located and appreciated the cleanliness of the bathroom and bed. We apologize for the inconvenience caused by the lack of soundproofing and the irregular housekeeping service. We appreciate your input and hope to have the opportunity to provide you with a more comfortable stay in the future. Sincerely, Alex Mihardja Executive Assistant

not that good

Customer review rating 3.0/5

Claudio Friends - Confirmed reviews ALL

It takes too much time for check in and out as only one receptionist worked. No room upgrade for Platinum member.

Dear Claudio, Thank you for your feedback. We apologize for the inconvenience caused by the wait time during check-in and check-out due to limited staff availability. Regarding the room upgrade for Platinum members, please note that upgrades are subject to availability, and we regret if one was not available during your stay. Your comments are valuable to us, and we will work to improve our service standards. We appreciate your understanding. Sincerely, Alex Mihardja Executive Assistant

Rooms were clean. Perfect location 💕

Customer review rating 3.5/5

Micquelle J. Families - Confirmed reviews ALL

I was disappointed with the size of the room, it was very tiny for 3 people. Not that comfortable to move around in, especially the bathroom. The lighting was very dim. I must say the mattress was the worst I've ever slept on, massive springs digging into me at every turn. 😣 Staff were lovely and helpful.

Dear Micquelle J., Thank you for sharing your feedback with us. We're glad to hear that you found the rooms clean and enjoyed our perfect location. However, we apologize for the disappointment you experienced with the size of the room, the discomfort of the mattress, and the dim lighting. We're sorry for the inconvenience caused by the non-functioning room phone and the missed housekeeping service during your stay. Your comments regarding the room condition and maintenance have been noted, and we'll work to address them promptly. We appreciate your kind words about our staff and will ensure that your concerns are communicated to the appropriate teams for improvement. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience in the future. Sincerely, Alex Mihardja Executive Assistant

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We were not happy that a staff member (had a badge) knocked on our door unannounced in the evening to ask our name.

Thank you for bringing this to our attention. We apologize for the inconvenience and discomfort caused by the unannounced visit from our staff member. Your privacy and comfort are important to us, and we will address this issue internally to ensure that the incident remains isolated. We appreciate your feedback and hope to have the opportunity to better serve you in your future visits. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,079 reviews 9.6/10 Location
  • 3,548 reviews 5.4/10 Room
  • 2,839 reviews 7.2/10 Service
  • 61 reviews 6/10 WiFi
  • 2,004 reviews 2.9/10 Comfort
  • 1,334 reviews 6.6/10 Cleanliness
  • 759 reviews 8/10 Breakfast
  • 699 reviews 2.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.