Pullman Melbourne City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 3,024 reviews

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Pullman Melbourne City Centre - Image 1
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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • The perfect destination for work and pleasure, in the heart of Melbourne city.

  • With the city's best food and fashion on our doorstep, exploring Melbourne's many delights.

  • Home to Melbourne CBD's highest rooftop bar, Blossom.

  • Elevate Club Lounge & Room 1954 on Level 15, offer guests & private events breathtaking views.

  • Fully equipped, state-of-the-art-gym

Our accommodation(s)

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Hotel location

Pullman Melbourne City Centre

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812876, 144.96526

Telephone
Fax +61 3 9663 4711

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,024 reviews

TripAdvisor Rating  4.0/5  200 reviews

Certificate of excellence 2023

Fantastic stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Location cannot be beaten, tram stops out of the door, and in the middle of the city. Room was a decent size and beds super comfy. I loved you could open the window slightly. We were on a lower floor so our view was a bit average overlooking roof tops. But it didn’t really bother us. Room service was delicious and quick, although a tad pricey although on par with other hotels. We loved our stay. This will absolutely be hotel for when we visit Melbourne. One of the best stays we’ve had.

Thank you for your feedback. We're thrilled to hear you had a fantastic stay with us and enjoyed our unbeatable location, comfortable beds, and delicious room service. We're delighted to be your go-to hotel for future visits to Melbourne and look forward to welcoming you back soon. Sincerely, Alex Mihardja Executive Assistant

Good location, clean and spacious room, friendly staff

Customer review rating 5.0/5

Lisa Families - Confirmed reviews ALL

I had a fantastic time staying in Pullman

Dear Lisa, Thank you for your feedback. We're delighted to hear you had a fantastic time during your stay at Pullman Melbourne City Centre. We're glad you enjoyed our good location, clean and spacious rooms, and friendly staff. We look forward to welcoming you back again soon for another wonderful experience. Sincerely, Alex Mihardja Executive Assistant

Average at best - certainly not 5 star

Customer review rating 2.0/5

Paul &. L. Couples - Confirmed reviews ALL

This hotel falls far short of a 5-star experience, especially considering the hefty price tag of over $300 per night. Upon our arrival, we were greeted with a frustratingly long wait of over 20 minutes just to check in. With only 2 check-in desks available, it was evident that the staff were not adequately trained, and the absence of management and senior leadership was notable. When I inquired about grabbing a late lunch within the hotel premises, I was informed that all the restaurants were closed. However, I couldn't help but notice an elevator advertisement stating the rooftop bar was open. Upon bringing this to the attention of the Bar Manager, he didn't seem surprised and simply thanked me for letting him know about the miscommunication. During the check-in process, they conveniently forgot our 'Welcome Drink' as Accor Members, initially claiming we were not eligible. It wasn't until I showed proof on the Accor App that they acknowledged their oversight and provided the drink. Overall, the check-in experience was lackluster and far from welcoming, which was disappointing considering the reputation one would expect from a Pullman property. Moving on to the room, it was pleasant, well-presented, and impeccably clean. Kudos to the Housekeeping team for their excellent work. The only suggestion would be the pillows, which could use an upgrade, but otherwise, the room was faultless. The Rooftop Bar team, on the other hand, delivered good service with excellent drinks, although the food menu was somewhat limited. The pizzas, however, were a standout. Room service meals were enjoyable and reasonably priced, but the addition of a $10 tray charge seemed excessive. Upon checkout, the underwhelming experience continued. There was no inquiry about our stay or any pleasantries exchanged. It was a straightforward, "Are you happy for me to charge your credit card?" When I requested to see the bill and mentioned my preference to pay by EFTPOS, I was wrongly informed that it would still incur a credit card surcharge. I promptly corrected this misinformation, stating that their system should indeed differentiate between a Visa Debit Card and a credit card. While I understood this was not the receptionist's fault (and explained this to her), it once again contributed to an overall disappointing stay. Considering the price we paid, I find it unlikely that we'll return to this hotel in the future.

Dear Paul & L., We appreciate you taking the time to provide us with your detailed feedback about your recent stay. We sincerely apologize for the shortcomings you experienced, particularly with the check-in process and the miscommunication regarding amenities. Your comments are valuable to us, and we will use them to address areas of improvement, particularly in staff training and communication. It's pleasing to hear that you found the room clean and well-presented, and we're glad you enjoyed the service at the Rooftop Bar and the quality of the room service meals. We regret that your overall experience did not meet your expectations,and thank you again for your constructive feedback. Sincerely, Alex Mihardja Executive Assistant

Well located

Customer review rating 4.5/5

Ollie Families - Confirmed reviews ALL

Nice clean hotel located near shopping and transportation.

Dear Ollie, We're thrilled to hear that you enjoyed your stay at our hotel and found the location convenient. Thank you for the perfect score, and we hope to welcome you back again soon. Sincerely, Alex Mihardja Executive Assistant

Very well located but a little noisy

Customer review rating 4.0/5

B. Couples - Confirmed reviews ALL

Room was great and was an enjoyable stay but there were a couple of things which could have been better for a higher level Accor hotel.

Dear B., Thank you for your feedback. We're glad to hear that you enjoyed your stay overall and that our trainee provided excellent service. We appreciate your comments regarding the pre-arrangement of your complimentary night and the welcome drink experience. We'll use your feedback to improve our processes and ensure a more consistent experience for our guests. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 1,355 reviews 9.5/10 Location
  • 1,667 reviews 7.9/10 Room
  • 1,675 reviews 7.4/10 Service
  • 26 reviews 5.1/10 WiFi
  • 529 reviews 7.3/10 Amenities
  • 523 reviews 8.4/10 Vibe
  • 512 reviews 7.8/10 Cleanliness
  • 379 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.