Hotel Mercure Wien Westbahnhof 4 stars

Customer review rating (ALL Rating) 4.2/5 1,495 reviews

Hotel Mercure Wien Westbahnhof - Image 1
Hotel Mercure Wien Westbahnhof - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • Central location & ideal public transport connections in Vienna

  • Rich and varied breakfast buffet

  • Westside restaurant featuring a modern, international cuisine

  • 6 conference rooms with personalized event planning

  • On-site parking garage with 52 parking spaces

Our accommodation(s)

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Hotel location

Hotel Mercure Wien Westbahnhof

Felberstrasse 4
1150 VIENNA
Austria

GPS:48.198155, 16.337507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WESTSIDE

At Westside, urban living meets modern industrial style. The perfect blend of traditional Austrian cuisine and international classics ensures a dining experience that caters to every taste.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,495 reviews

TripAdvisor Rating  3.5/5  1,415 reviews

Vienna

TripAdvisor rating 4.0/5

Kimma15 TripAdvisor review

The hotel was very near to transport links, local train station, tram& underground. Could walk to museums, Palace, Civic Hall, Theatres plus shops 15-20 mins. Lots of places to have coffee & cake. Breakfast - a lot of choice, plenty of variety. Reception staff friendly. Got a free drink on arrival. Slight drawbacks on arrival informed electrics had gone down so couldn’t have key for room, reception staff had to escort every time. Finally got key the night before we left. Didn’t find their Wi-Fi very good, couldn’t access anything on my IPhone. Better with own data ? Would have been helpful to know that there were four hotels with same name in the city as we initially went to one further across the other side of the city. Otherwise enjoyable stay.

Lovely hotel stay

TripAdvisor rating 4.0/5

226suej226 Couples - TripAdvisor review

This hotel is in a great location. Very comfortable bed and pillow. Only downside of the room was the shower head, if it’s facing the screen it leaks beneath soaking the floor. Just make sure the head is facing the wall more. Breakfast was good, all fresh looking and plenty of choice. We booked as part of a package and agree that €24 is high for breakfast. We arrived back around 22.00 one evening after a long day out to find the fire alarm was ringing. The staff didn’t know what they were doing and just let people carry on milling around and also bar staff still serving. Hopefully now all getting trained on fire procedures! Note, we got a taxi from the airport, it cost nearly €70!!! The airport bus was a fraction of the price.

I slept wonderful

Customer review rating 4.5/5

Mark Solo - Confirmed reviews ALL

The check-in procedure was friendly and efficient. I enjoyed 2 nights of undisturbed and relaxing sleep, and a great pillow (I have some neck problems). Very good location too, next to Westbahnhof with all the public transport connections. The only disappointment was the price for breakfast which was far too high, especially because you can get easily a good and much cheaper breakfast at Westbahnhof.

Dear Mr. H., On behalf of the entire team, we would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Lucas was not really helpful. He only offer me an upgrade once I mentioned it. And what he offered, I’d even consider an upgrade. The TV didn’t work in my first room. And it’s been 10 days and my points didn’t post on to my account. I made a reservation via All Accor app btw. He was also the one who checked me in o the 9th of February and it was worse. No upgrade offer, he told me I can’t pay for the parking together with my room. And he showed an angry attitude toward not working computer.

Dear Ms. B., We sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. We appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. On behalf of the entire team, we would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Wien Westbahnhof. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Would not recommend.

TripAdvisor rating 2.0/5

718ldh TripAdvisor review

I personally wouldn’t recommend this hotel, although it’s not in a bad location, that’s about all it has going for it. We arrived half an hour before the check in time, and was told our room was ready but would have to pay €30 to get the key, so for the sake of 30 minutes, we just waited. The hotel itself is very dated, the rooms are dark and gloomy. The bed is quite possible one of the most uncomfortable I have ever used, and you initially only get 1 pillow which was very thin, I did get a couple more from reception, which were better quality. The shower in the bathroom, if you’re any taller than 5ft 8-9, you are not getting underneath it. The breakfast is charged at €24 a person, which is outrageous, use the good location to go and find yourself a much better, and better value breakfast elsewhere! There is a reason the restaurant is ALWAYS empty. Would I recommend this hotel, absolutely not, the location is good, but that can be said about anywhere in Vienna, it’s not a huge place and the public transport systems are very good and you can get practically anywhere in minutes.

Dear 718ldh, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the hotel, the room and the breakfast did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

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Other web-users rate our hotel

  • 1,402 reviews 9.4/10 Location
  • 1,549 reviews 5.1/10 Room
  • 1,225 reviews 8.3/10 Service
  • 29 reviews 8.6/10 WiFi
  • 727 reviews 3.9/10 Comfort
  • 703 reviews 8/10 Breakfast
  • 577 reviews 7.4/10 Cleanliness
  • 429 reviews 3.9/10 Vibe

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