Mercure Hotel Duesseldorf City Center 4 stars

Customer review rating (ALL Rating) 4.2/5 1,641 reviews

Mercure Hotel Duesseldorf City Center - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Centrally located 4-star hotel in the heart of Düsseldorf

  • Comfortable stay including high-speed WIFI

  • All-around air conditioning throughout the hotel

  • Hotel's own underground parking garage directly accessible

  • Inviting meeting rooms with natural light and professional equipment

Our accommodation(s)

Hotel location

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210 DUESSELDORF
Germany

GPS:51.21939, 6.787725

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

QUATRE SAISON

Enjoy culinary delights at the Quatre Saison restaurant with a selection of international delicacies and regional specialties. Opening hours, Mon-Thurs 12-3PM and 6-10PM, Sat 6-10PM, closed on Sundays and public holidays. The restaurant has a terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,641 reviews

TripAdvisor Rating  3.5/5  1,186 reviews

Not again unfortunately

Customer review rating 1.5/5

Konstantin Business - Confirmed reviews ALL

Many mistakes, 1st. When we arrived the night audit didn’t give us the information about: Check out time, breakfast time, how much the parking costs. When we asked for one more blanket because ours was dirty, he said he couldn’t do anything bacause was a night and we had to ask the next day! Then we went for e breakfast and they said the for the first day was included but for the second day no! (how is that possible? Or we have the both days or we don’t have, we don’t understand this half-half option. Then for a late check out.. We asked if we can have a late check out and they said it’s not possible because they are fully booked and they don’t have any room at all. Then I said I can pay if you have any option , I can also have an extra room and to pay the full overnight (was not a problem) and then they said “ah now yes I can see that we can give you the room until 18:00 it’s not a problem) so if you see people only like money, I’m sorry but it’s not working like this. (Also it’s a little bit disrespectful when a guest is speaking to you and you are with your private phone always, and for this also some other guests said something)

Dear Ms. T., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our reception service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel Düsseldorf City Center. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

A well located property if you travel by train

Customer review rating 3.5/5

Loudovikos Business - Confirmed reviews ALL

The breakfast was good with a variety of pastries and savouries. The room is old dated, still with a carpet which post to covid is a floor that should be taken away. No fridge in the room!!! No water as a welcome gift even if we refer to a 4* property.

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback on the breakfast, and also for your critique and suggestions on improvement regarding the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Good location poor twin beds

Customer review rating 3.0/5

Elizabeth Families - Confirmed reviews ALL

Great walking distance from the station and the Altstadt

Dear Ms. W., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, and also for your critique and suggestions on improvement regarding the bed. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

close to the station but needs urgent refurbishment

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at the Mercure Hotel Düsseldorf City Center. I am very sorry that our hotel did not appeal to you very much. I sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being implemented. It would be a pleasure to welcome you back to Düsseldorf and to our hotel. With best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Terrible stay

Customer review rating 0.5/5

Kareem O. Solo - Confirmed reviews ALL

Paid in advanced for a double room. Upon check in was told only twin beds available. Asked if it was okay but what choice did I have? Paid in advance so it's not like I can get a refund. Tiny twin beds. Pushed together made no difference as you can feel the gap.

Dear Mr. O., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with your room and the bed did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

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Other web-users rate our hotel

  • 810 reviews 9/10 Location
  • 1,303 reviews 5.3/10 Room
  • 1,022 reviews 8.8/10 Service
  • 35 reviews 8.1/10 WiFi
  • 645 reviews 5.3/10 Comfort
  • 572 reviews 8.4/10 Breakfast
  • 495 reviews 5/10 Cleanliness
  • 354 reviews 3.6/10 Vibe

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