Mercure London Paddington Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 970 reviews

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Mercure London Paddington Hotel - Image 1
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144 Praed Street, Paddington, W2 1HU LONDON, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • Four dedicated meeting rooms accommodating up to 35 guests

  • On-site restaurant with a bistro-style menu and a 24-hour fitness centre

  • Just a two-minute walk from Hyde Park in the West End

  • Next to Paddington Station with a 15-minute Heathrow Express connection

Our accommodation(s)

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Hotel location

Mercure London Paddington Hotel

144 Praed Street, Paddington
W2 1HU LONDON
United Kingdom

GPS:51.516334, -0.174869

Telephone
Fax +44 20 7706 8800

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FRANKIE AND BENNY S

Frankie and Benny s is open from 7am to make sure our guests can enjoy their breakfast before the city wakes up and treat them with a nice dinner to finish the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  970 reviews

TripAdvisor Rating  3.5/5  2,458 reviews

This place is a hellhole

TripAdvisor rating 1.0/5

cornwall100 TripAdvisor review

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Short stay after long flight

Customer review rating 2.0/5

Laurie R. Business - Confirmed reviews ALL

Poor service, no regard to loyalty to ACCOR brand

Dear Laurie R., Thank you for taking the time to share your feedback. We truly appreciate your loyalty as an Accor member. We understand that you were expecting an upgrade, and we sincerely apologize if we were unable to meet this expectation. As an Accor member, upgrades are always subject to availability, and we regret that we couldn’t upgrade you during your stay. However, we are pleased to note that you were able to access your room at 11:00 am, a privilege that many guests do not get as rooms are typically available after 15:00 pm. We hope that this early access provided some comfort after your long flight. We also hope you enjoyed your welcome drink voucher, a small token of our appreciation for your loyalty. Our team strives to go above and beyond to meet our guests’ needs, and we’re glad we could prepare your room early for you to relax. We value your loyalty to the ACCOR brand and are committed to improving our service. Your feedback is crucial in this regard, and we thank you for it. Kind Regards, Imed Chikhaoui

Very convenient location

Customer review rating 4.5/5

Phil Couples - Confirmed reviews ALL

We needed to be near Paddington station but didn’t expect to be so well placed for pubs, shops and sight seeing. Comfortable but slightly faded in that wonderful British way the staff and facilities are very good, the restaurant is great and quite reasonable, especially for continental breakfast. There is a bit of noise through the ceilings if the upstairs occupants are not light of foot and the TV didn’t really perform ( not needed though). Definitely would stay again for convenience but access to Hyde Park, walk to museum precinct and much more. Did I mention pubs?

Dear Deborah A., Thank you for your detailed review! We’re delighted to hear that you found our location convenient and well-placed for pubs, shops, and sightseeing. It’s great to know that you appreciated the comfort of our facilities, the quality of our restaurant, and the reasonable prices, especially for the continental breakfast. We’ve noted your feedback about the noise from the upstairs occupants and the TV’s performance. We’re always looking for ways to improve our guests’ experiences, so we appreciate your comments. We’re thrilled that you would choose to stay with us again for the convenience and access to Hyde Park, the museum precinct, and more. And yes, you did mention the pubs! We’re glad you enjoyed them. We look forward to welcoming you back in the future! Kind Regards, Imed Chikhaoui

Amazing location, terrible hotel room

Customer review rating 2.5/5

Dan Business - Confirmed reviews ALL

Brilliant central location, awful tiny small single room. Room so small can barely walk down side of bed. TV on side wall of bed so a 90 degree angle to bed. Breakfast was very good, will not use this hotel again. Felt like a bedsit but if you don't have any room standards, the location is excellent.

Dear Daniel James T., Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our central location and breakfast offerings. We’re sorry to hear that the room did not meet your expectations. We understand that comfort is key to an enjoyable stay, and we regret that we fell short in this area. Please know that we offer a variety of room types and sizes to cater to our guests’ diverse needs and preferences. We would have been more than happy to assist you in finding a room that better suits your needs had we been made aware of your discomfort. We appreciate your feedback as it helps us improve our services. We hope you will consider giving us another chance to provide you with a better experience. Kind Regards, Imed Chikhaoui

Great Short Stay

Customer review rating 5.0/5

Matt Business - Confirmed reviews ALL

Great check in experience with the lady at reception. Great working space and privacy.

Dear Matt F., Thank you for your positive review and for choosing our hotel. We are so glad to hear that you enjoyed your stay, our dedicated staff will be pleased to learn of your high praise. We take pride in giving outstanding service to every guest and we’re overjoyed to receive your compliments and appreciation. Your feedback about the great check-in experience and the working space and privacy you enjoyed will serve as an encouragement to all of our staff. We hope to see you again soon for another wonderful experience. Kind Regards, Imed Chikhaoui

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Other web-users rate our hotel

  • 1,005 reviews 9.5/10 Location
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  • 883 reviews 7.5/10 Service
  • 15 reviews 7.5/10 WiFi
  • 979 reviews 2.2/10 Comfort
  • 369 reviews 5.7/10 Cleanliness
  • 307 reviews 6.1/10 Value
  • 265 reviews 2.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.