Mercure hotels: committed to ensuring your complete satisfaction

We created the Mercure Quality Guarantee to ensure the same high level of quality and service throughout our extensive network of over 750 hotels worldwide.

Mercure Quality Guarantee is based on 96 check points, from reservation to departure, all monitored independently for each hotel.

Our commitments


For any issue at any time, dial 2424 (direct line)


We find an immediate solution


We are constantly improving the quality of our service, with the help of 10 000 customers surveys every month

Mercure hotels commit to being available.

Should you have any issue, you can contact the quality host on duty at any time by dialling 2424, a dedicated number throughout the network.

Le Club AccorHotels
Become a member and enjoy up to 10% extra off as well as other amazing benefits. Join our free loyalty programme today. Subscribe
Enjoy the benefits of the Le Club AccorHotels loyalty programme with Mercure
  • Our best price guaranteed Our members receive the lowest rate when they book direct-plus an extra up to 10% off!
  • Exclusive Offers Enjoy exclusive rates before everyone else with preview access to our private sales.
  • Online check-in
    /Fast check-out
    Prepare your fast check-in the day before you arrive, then simply drop off your key for a speedy departure. Once complete you will receive your invoice by email.
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A Mercure hotel for all your destinations
* Prices from. Terms and conditions apply. Offers subject to availability. See the price terms and conditions of sale. These prices may relate to different types of room. Depending on the country, these prices may be shown before tax, inclusive of VAT, or inclusive of all taxes (VAT and tourist tax). Where prices are not shown inclusive of all taxes, the taxes (VAT and/or tourist tax) will be specified in the following steps of the booking process. Prices are not guaranteed until the booking is made.
FEVAD (Federation of E-commerce and Distance Selling) mercure adheres to the FEVAD (Federation of E-commerce and Distance Selling) Code of Ethics and to its Charter for Mediation in E-commerce
Customer opinions in partnership with TripAdvisor