LAUNCH OF THE MERCURE QUALITY GUARANTEE

Mercure hotels: committed to ensuring your complete satisfaction

We created the Mercure Quality Guarantee to ensure the same high level of quality and service throughout our extensive network of over 750 hotels worldwide.

Mercure Quality Guarantee is based on 96 check points, from reservation to departure, all monitored independently for each hotel.

Our commitments

AVAILABLE

For any issue at any time, dial 2424 (direct line)

REACTIVE

We find an immediate solution

ATTENTIVE

We are constantly improving the quality of our service, with the help of 10 000 customers surveys every month

Mercure hotels commit to being available.

Should you have any issue, you can contact the quality host on duty at any time by dialling 2424, a dedicated number throughout the network.