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Le club AccorHotels

AccorHotels Privileged Partners

Earn points

How do I earn Status and Rewards points for every stay?

Ensure you earn Status points and Rewards points whenever you stay by following these 4 simple steps:

  1. 1

    Most important - Book your stays directly with us via:

    • The AccorHotels.com website
    • Our brand websites
      (Raffles, Fairmont, Sofitel, Rixos, MGallery, Pullman, Swissôtel, Grand Mercure, The Sebel, Novotel, Mercure, Mama Shelter, Adagio, ibis, Adagio access, Thalassa sea & spa).
    • The AccorHotels reservations office
    • Reception at AccorHotels hotels participating in the loyalty programme
    • Traditional travel agencies whose booking systems are automatically connected to the AccorHotels booking office, regardless of the mode of payment* (excluding online agencies, such as Booking.com, Hotels.com, Expedia , CTrip, Agoda.com, lastminute.com, etc.).
  2. 2 Choose a public rate that allows you to earn Status and Rewards points, and an AccorHotels hotel participating in the programme.
    Please ensure that you always specify your card number during reservation.
  3. 3 Present your card at the hotel reception on arrival.
  4. 4 View your Status and Rewards points balances:

    Once your check-out is complete, your Status and Rewards points are credited in accordance with your invoice total (excluding taxes) within 7 days of your check-out from the hotel.

    a. Access your "Account" via AccorHotels.com
    b. Enter your email address or your Le Club AccorHotels card number as well as your password
    c. Click on the "MY LOYALTY AREA AND MEMBERSHIP" section
    d. Find the details of your transactions in "My points history"

* Corporate rates subject to a contract that permits points to be earned whatever the booking channel.

N.B.: Since 10/01/2018, AccorHotels no longer commercialises independent partner hotels via its websites and app. Stays at these independent hotels are consequently no longer eligible to take advantage of the loyalty programme benefits. All bookings made via AccorHotels.com prior to this date nonetheless remain confirmed at these hotels and remain eligible to earn both Status points and Rewards points. If you wish to amend or cancel one of these bookings, please contact the hotel in question directly. The hotel will process your request according to the Terms & Conditions of Sale for the rate at which the stay was booked.

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Enjoy the benefits of the Le Club AccorHotels loyalty programme with Mercure
  • Our best price guaranteed Our members receive the lowest rate when they book direct-plus an extra up to 10% off!
  • Exclusive Offers Enjoy exclusive rates before everyone else with preview access to our private sales.
  • Online check-in
    /Fast check-out
    Prepare your fast check-in the day before you arrive, then simply drop off your key for a speedy departure. Once complete you will receive your invoice by email.
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* Prices from. Terms and conditions apply. Offers subject to availability. See the price terms and conditions of sale. These prices may relate to different types of room. Depending on the country, these prices may be shown before tax, inclusive of VAT, or inclusive of all taxes (VAT and tourist tax). Where prices are not shown inclusive of all taxes, the taxes (VAT and/or tourist tax) will be specified in the following steps of the booking process. Prices are not guaranteed until the booking is made.
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