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How do I book my stay with my Rewards points?

You can use your Rewards points to pay for all or part of a stay booked in AccorHotels hotels participating in the loyalty programme.

The following conditions must be met :

  1. 1 Have at least 2,000 points at the time of booking, 2,000 Rewards points = EUR 40 to deduct from your booking.
    The total amount (including taxes) of your booking must be greater than or equal to the converted Rewards points.
  2. 2 Redeem your Rewards points for bookings on the following websites*: AccorHotels.com, sofitel.accorhotels.com, rixos.com, pullman.accorhotels.com, mgallery.com, novotel.accorhotels.com, mercure.accorhotels.com, ibis.accorhotels.com, mamashelter.com, adagio.com, AccorHotels mobile app, AccorHotels telephone reservation office or by booking direct with an AccorHotels hotel participating in the loyalty programme.
  3. 3 Choose an AccorHotels hotel participating in the loyalty programme.
  4. 4 Select a rate that enables you to use Rewards points for booking.

Points redemption works as follows:

  • Points are redeemed in multiples of 2,000 Rewards points
    For example, if you have 4,540 Rewards points in your account, you may redeem 2,000 or 4,000 Rewards points.
  • Booking with points is available on one of the websites* (listed above), via the AccorHotels mobile app, via AccorHotels reservation call center or directly with an AccorHotels hotel participating in the loyalty programme.
  • Redemption is limited to one million Rewards points per booking.
  • Bookings at pre-payment rates that cannot be canceled or changed must include a portion paid by credit card.

The redemption of points cannot involve any monetary consideration whatsoever; no change can be given.

* Except on the Raffles, Banyan Tree, Fairmont, Rixos, Swissôtel, Angsana, Cassia and Mama Shelter websites, which do not allow you to book with points.
To use your Le Club AccorHotels points when booking a stay at a Raffles, Banyan Tree, Fairmont, Rixos, Swissôtel, Angsana, Cassia or Mama Shelter hotel, we invite you to use the AccorHotels.com website.

NB: Your Rewards points cannot be used in our independent partner hotels either when booking or during your stay.
For more information, click here.

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