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What Is 3-D Secure Authentication ?

In order to prevent fraud, accorhotels.com has implemented 3-D Secure payment.
This is a payment authentication system implemented to enhance online shopping security. Upon payment, your bank verifies the identity of the card holder before validating the transaction.

Authentication is not systematic and depends on different parameters depending on the hotel and the selected payment card.

Authentication procedure:

  1. 1 After entering your bank details on the payment page, you are redirected to a page generated by your bank to verify the identity of the card holder.
  2. 2 The authentication process is specific to each bank. You may be asked to:
    • Enter your date of birth
    • Enter a code received via SMS
    • Respond to a personal question
  3. 3 After confirmation from your bank, your payment is validated and the status of your reservation is confirmed on the accorhotels.com page

SIf payment is refused:

  • When ordering, be sure that you are able to receive 3-D Secure authentication by SMS (operator restriction, international order, network coverage, etc.)
  • Verify that your contact phone number at your bank is still active

How do I make a reservation if I cannot receive an SMS ?

  • Make your reservation online and choose the "pay at the hotel" option
  • Contact the hotel where you want to stay. Please see the contact details listed on the description page
  • Contact our reservation office.
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