Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,884 reviews

Best price
guarantee
Mercure Amsterdam City Hotel - Image 1
Mercure Amsterdam City Hotel - Image 2
Mercure Amsterdam City Hotel - Image 3
Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,884 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Certificate of excellence 2024

Pleasant stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

It was great staying there as a base for getting to my meetings. Steve and his team were especially helpful in getting us our salads on the last day. The only negative thing that prevents 10 rating was that the room floor needed a good vacuum or wash!

Dear Guest, Thank you for reviewing your recent experience. It is heartwarming to hear that Mercure Amsterdam City served as an excellent base for your meetings and that our team, particularly Steve from the Food & Beverage department, contributed positively to your experience. We strive to offer prompt and courteous service, and it's delightful to know we met that mark with your salads on the last day. We regret to hear of your concerns regarding the room floor cleanliness. Rest assured, maintaining impeccable standards of cleanliness is a cornerstone of our service, and we will address this feedback with our housekeeping team to ensure our high standards are upheld in every room. Your appreciation for our eco-friendly wooden key cards is immensely encouraging. We are glad that such initiatives had a positive impact on your stay and inspired a sense of environmental responsibility. Thank you for returning the key cards and supporting our efforts to maintain a sustainable operation. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Short but sweet!

Customer review rating 4.0/5

Ken Couples - Confirmed reviews ALL

Only stayed one night due to delayed flight and it was very much in and out so didn't get much chance to see the hotel or the surrounding location. Room was fine, service was good, as was breakfast. Hotel is about a 20 to 25 min taxi ride from the airport, depending upon traffic, which costs about €60.

Dear Ken, Thank you for taking the time to review your stay. It is gratifying to learn that you found your room satisfactory and that our service met your expectations. We are also pleased that you enjoyed the breakfast provided. However, we regret to hear that the interaction with our reception team did not meet your standards. We typically pride ourselves on our ability to engage with our guests and are sorry this was not your experience. Please rest assured that we hold guest satisfaction in the highest regard and will reflect on your comments to enhance our hospitality. We are also delighted to know that you are a member of our ALL - Accor Live Limitless loyalty programme and hope it added value to your stay. At Mercure Amsterdam City, we are committed to sustainable development, and although you did not comment on this, we hope our initiatives in this area also met with your approval. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Too expensive for what is being offered

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Room rate was way too expensive for a simple room. Bus loads of people for breakfast in the morning that it was hard find a table to eat.

Dear Guest, Thank you for taking the time to review your stay. We regret to hear about the inconvenience you faced with the elevator. Please rest assured that maintaining all facilities in perfect working order is a priority for us, and any temporary setbacks are addressed with utmost urgency. We understand the discomfort that waiting may cause and we are genuinely sorry for any delays you experienced. Furthermore, we acknowledge that during peak times, our breakfast area can become quite lively, and we strive to accommodate all our guests comfortably. We are continuously exploring ways to manage these bustling periods more efficiently. We also take note of your comments regarding room rates. We aim to provide value through various amenities and services, and we regularly review our pricing to remain competitive while ensuring a fulfilling experience for our guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Fix the elevator issue

Customer review rating 3.5/5

J H. Friends - Confirmed reviews ALL

Spent 2 nights after a 7 day cruise. Great experience except the wait times for the elevator in Tower B. One elevator was out of service. Had to wait over 10 minutes to finally get an elevator empty enough to crowd in with luggage. I think the hotel should have made it possible to use the Tower A elevators with the ability to go between towers using the walkway. Or, open up the service elevator to customers during the "rush hour". The elevator experience is why my review didn't receive a score of 10. Management should have been able to figure out a solution to this problem.

Dear H., We would like to thank you for this review about your recent experience in our hotel. We're delighted to learn that our website provided clear information on our room layouts and options, as we strive to present our guests with detailed descriptions for their convenience. We regret to hear about the inconvenience caused by the elevator in Tower B. Our elevators are maintained regularly, and it is unfortunate that during your stay, one was out of service. We are exploring ways to better manage such scenarios in the future to prevent extended wait times. Regarding the adjoining rooms, we apologize for any disappointment. We do our utmost to fulfill such requests and regret that in this instance, we were unable to accommodate your preference. We understand the importance of this detail for your comfort and will review our procedures to improve our service. On a positive note, we are heartened to know that our staff provided exceptional assistance, particularly the desk clerk who helped your friend with travel arrangements. We also take pride in our commitment to cleanliness and are glad you found our hotel to meet these standards. Your feedback on our sustainable development initiatives is of great value and will be taken into consideration as we continue to improve our efforts in this area. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Very good stay

Customer review rating 5.0/5

Nadia C. Couples - Confirmed reviews ALL

Located 5 minutes walk from Overamstel subway station hotel Mercure is in a somewhat industrial area of Amsterdam. One side of the building is facing the road and the green, the other - a building site by the canal. But no matter, the soundproofing is on point. Lovely room, not very big but just enough space for two travellers. Comfy bed and pillows, lovely high thread bed linen. Big shower with large ceiling showerhead and an extra one on the wall. Hair dryer and an iron were included. Breakfast was very good for a continental! They offered fresh fruit and smoked salmon. Very good latte coffee. Fresh pastries. Water bottle refill in the foyer. A bit pricey but that's Amsterdam for you. Overall very happy, will stay again if we get a chance.

Dear Nadia, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that our location, conveniently near the Overamstel metro station, provided a positive start to your stay. It is rewarding to know that the soundproofing of our rooms contributed to a serene and comfortable experience. Our team takes great pride in the quality of our rooms, and we are pleased that you appreciated the comfort of our bed and pillows, as well as the amenities such as the spacious shower, hair dryer, and iron. The positive remarks about our breakfast selection, including fresh fruit and smoked salmon, bring us great joy, and we are glad that our latte coffee and pastries left a lasting impression. We understand that Amsterdam can be perceived as pricey, but we are heartened that the overall value and quality of your stay were to your satisfaction. Your feedback is invaluable, and we are always exploring ways to enrich our guests' experience without compromising the high standards you expect from us. Sustainability is a core value at our hotel, and we are pleased you made use of the water bottle refill station in our foyer. At Mercure Amsterdam City, we are committed to providing not just a comfortable stay but also one that is mindful of our environmental impact. We hope to welcome you back. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,579 reviews 7.2/10 Location
  • 2,319 reviews 7.5/10 Room
  • 2,084 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,069 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 482 reviews 5.1/10 Food
  • 458 reviews 9.4/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.