Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 960 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
Mercure Nottingham City Centre George Hotel - Image 2
Mercure Nottingham City Centre George Hotel - Image 3
Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone
Fax +44 115 958 1335

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  960 reviews

TripAdvisor Rating  4.0/5  1,929 reviews

Certificate of excellence 2023

Poor Nights Sleep

Customer review rating 2.0/5

Liam Business - Confirmed reviews ALL

Constant whirring through the night, noise from either the air con unit or pipes and a flashing green light every 2-3 minutes from the smoke alarm. Only had about an hours sleep all night.

Dear Liam F., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will send the maintenance team to check the pipes int he room to ensure everything is working properly. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Brilliant location and excellent service from the helpful staff.

Customer review rating 5.0/5

Tim Families - Confirmed reviews ALL

We really enjoyed our stay in Nottingham which was enhanced by the Great Hotel location and service

Dear Timothy C., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joana Lopes Operations Manager

Disappointed

Customer review rating 1.5/5

Ian F. N. Friends - Confirmed reviews ALL

Foolishly booked early for a Sunday night so paid a lot. Then found that twin room had no space between the beds but would have been ok with that if this room had not looked out onto a dark and dirty central well whose main feature was a large, noisy kitchen extraction unit and few sad pigeons . I asked if the hotel was fully booked and was told no, this was before 3pm but I was told that all housekeeping staff had gone and no move would be possible .

Dear Ian R., Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have checked your reservation and we only had double rooms available on the dates you stayed. We had no more twin rooms available. I apologise for the inconvenience this has caused you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Could have been so much better

TripAdvisor rating 3.0/5

IanRyNorwich Friends getaway - TripAdvisor review

Sunday night but paid a lot, twin meant no space between beds. Hotel had lots of rooms but evidently impossible at 3pm to give us a room that didn’t open into a central well housing noisy kitchen extractor , home to dirt and pigeons . I did ask but they were not really bothered.

Dear Ian Rycroft, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have checked your reservation and we only had double rooms available on the dates you stayed. We had no more twin rooms available. I apologise for the inconvenience this has caused you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joana Lopes Operations Manager

Poor value, loud.

TripAdvisor rating 1.0/5

Stephanie C TripAdvisor review

We stayed at this hotel in one of the suites on the top floor. The suite was spacious and adequately appointed. The location of the hotel is central and all parts of the city are easily accessible. This for the positive - on the not so positive, the WIFI in the room had to be reconnected up to 10 times a day to keep coverage, the adjacent suites were very loud as younger guests seem to book them on week-ends for just one (party) night, the street below was also very loud - and the pubs nearby close late. The top floor is serviced by one elevator only, and that elevator broke down. The room key got demagnetized daily - we took the stairs back to the reception who offered nothing in way of apology and we had to climb the stairs back up. Breakfast is mediocre and staff inattentive. Good party night hotel if you are young and need a place to crash. If not, find another place.

Dear guest, Thank you so much for your review. May I firstly apologise for the issue experienced with the lift which was unforseen. I am sincerely very sorry should you have felt our team were not apologetic enough with regards to this and also for having to have your key re cut due to it deactivating. This can happen when placed near a mobile phone or other cards. I further apologise for any inconsideration other guests had when in the hotel by way of causing noise and creating a disturbance. If any disturbance is reported, we will always investigate and ask any guest to quieten down. I am sorry we did not get this opportunity. I appreciate your comments about breakfast. I will share this feedback with the team to see where we have failed to impress and make any necessary improvements to our offering and service levels. Your feedback is well received and we will use it in the best possible way to reflect and make improvements. We thank you for having chosen to stay with us on this occasion. Kindest regards Chris Butler General Manager

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Other web-users rate our hotel

  • 1,167 reviews 9.1/10 Location
  • 1,741 reviews 4.8/10 Room
  • 1,190 reviews 8.8/10 Service
  • 14 reviews 4.8/10 WiFi
  • 1,033 reviews 3.7/10 Comfort
  • 579 reviews 3.5/10 Cleanliness
  • 455 reviews 4.1/10 Amenities
  • 445 reviews 8.6/10 Breakfast

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