Mercure Newcastle Airport 4 stelle

Giudizio clienti (Valutazione ALL) 4.6/5 450 recensioni

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Mercure Newcastle Airport - Image 1
Mercure Newcastle Airport - Image 2
Mercure Newcastle Airport - Image 3
Mercure Newcastle Airport - Image 4
2 Williamtown Drive, 2318 WILLIAMTOWN, Australia

Descrizione

I plus dell'hotel

  • In posizione perfetta tra Newcastle e Port Stephens

  • Vicino alle avventurose piste per quad sulla spiaggia di Stockton

  • Il Newcastle Airport offre voli diretti per 9 destinazioni

  • Parcheggio auto disponibile (a pagamento)

Le nostre sistemazioni

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Posizione dell'hotel

Mercure Newcastle Airport

2 Williamtown Drive
2318 WILLIAMTOWN
Australia

Coordinate GPS:-32.810072, 151.843465

Telefono
Fax +61 2 4033 8900

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

MACH ONE

Il ristorante e bar Mach One è aperto tutti i giorni per colazione, pranzo, cena e spuntini leggeri. Il bar è dotato di licenza alcolici ma offre anche un'ampia selezione di birre alla spina e vini locali.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.6/5  450 recensioni

Giudizio TripAdvisor  4.5/5  337 recensioni

An unsatisfactory choice

Punteggio Tripadvisor 1.0/5

GregB842 Recensione certificata TripAdvisor

As we had an early flight, we thought we would stay close to the airport. We booked before we arrived, but the check-in process was cold & dismissive. I requested a high floor with a view of the airport. We were allocated a room on the roundabout entry to the airport precinct on the 1st floor. We entered the room which had a heavy smell of cigarette smoke from the previous occupiers. The doona on the bed was thin with all the padding pushed down to the feet. The hotel was isolated & there was no ability to shop for some basics, Our experience was less than satisfactory. We requested a shuttle drop-off but were told the shuttle bus outside was not operating.

Dear GregB842 Thank you for your review. We always strive to deliver excellent guest service so I'm sincerely apologetic we didn't meet your expectations on this occasion. In response to your concerns, whilst we always try to accommodate guest requests, we, like other hotels, cannot guarantee them. We do not actually have rooms with a view of the airport and do not advertise as such. I'm sorry that you smelt cigarette smoke however the entire hotel is smoke-free. I find it odd that you didn't report any smell and yet gave us 4 stars for cleanliness. The same with your doona. If your room was that unsatisfactory you could only give us 1 star for your stay, you should have let Reception know so that we could room move you. In regard to the shuttle, we do not advertise this service however there are a couple of options for guests to get to the airport. We obviously can't change our location as we are an airport hotel and, in my experience, all airport hotels are isolated to some extent. In comparison, I'd say you'd be hard pressed to find any shops near Sydney Airport. Everything we have available and that we can offer is on our website. May I suggest if you were looking for all of the things you say we didn't deliver, you perhaps should conduct more research before you book. Thank you for your comments. Kind regards

Pleasant overnight stay

Punteggio Tripadvisor 4.0/5

dali25 In coppia - Recensione certificata TripAdvisor

Very handy as close to the airport. Greeted at Reception. Room nice and clean, large windows, nice bathroom with environmental products. There is a restaurant and bar area where we had dinner, rally good food and they also do room service meals. Restaurant staff and chef were great with my allergies. Check in and check out was easy. Reception obtained a taxi for us very quickly.

Dear dali25 Thank you very much for your review of our hotel. We're glad you enjoyed your stay with us and you found the food so delicious! We too think our menu is scrumptious. Hopefully we will see you again soon. Kind regards,

Convenient and Quiet

Punteggio Tripadvisor 3.0/5

car0leb66 Recensione certificata TripAdvisor

This Mercure Hotel is not too far from the highway travelling south and in the Accor group so has the Accor benefits. It was convenient and quiet even though it is right next to the airport. It has double glazing so you don't hear a any planes. The rooms were clean and well appointed. The staff were helpful and friendly. It had a gated carpark. It was a little more expensive than we are used to but it was what it was at the last minute.

Dear car0leb66 Thank you for your review. We are pleased to hear that you enjoyed your stay with us. We would like to have known what would have given us a better rating than 3 stars. If it was the price of the room, that is something that you had control over booking and we could not have assisted with. Kind regards

Great customer service

Punteggio Tripadvisor 5.0/5

Mickey K Recensione certificata TripAdvisor

Marcus was simply impeccable with his customer service and accommodated every one of my needs. I travel a lot for work, and without hesitation , I would say Marcus has easily been one of the nicest humans I have met on the front desk.

Dear 367mickeyk Thank you very much for your 5 Star Review of our property. We're so pleased to hear you enjoyed the level of customer service we try to deliver to all of our guests. It would be our pleasure to accommodate you again soon. Kind regards

Location and restaurant

Punteggio Tripadvisor 5.0/5

NeilBaug2022 In coppia - Recensione certificata TripAdvisor

Great spot. Triple glazed windows so no airport noise. Absolutely terrific food! If I lived in Newcastle I would make a point of going there for dinner. The staff were polite, friendly and hard working.

Dear NeilBaug2022 Thank you very much for your 5 out of 5 Stars Review! We're so pleased that you enjoyed your stay with us. We agree about your comments regarding our food - it's feedback that's shared with other guests too. We'll pass on your praise to the team too as they are all hard working and appreciate it when that work is recognised. Hopefully we'll see you again soon! Kind regards

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 159 recensioni 8.6/10 Posizione
  • 276 recensioni 8.4/10 Camera
  • 340 recensioni 9/10 Servizio
  • 195 recensioni 8/10 Cibo
  • 139 recensioni 9/10 Pulizia
  • 133 recensioni 7.8/10 Comfort
  • 45 recensioni 3.7/10 Rapporto qualità/prezzo
  • 41 recensioni 7.1/10 Colazione

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