Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stelle

Giudizio clienti (Valutazione ALL) 4.7/5 570 recensioni

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Descrizione

Hotel approvato ALLSAFE

I plus dell'hotel

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Le nostre sistemazioni

Camera

Suite Superior, 1 camera da letto con 1 letto king size e divano letto premium

  • 4 persone
  • 65 / 699 sq ft
  • Biancheria da letto 1 x Letto/i king size

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Posizione dell'hotel

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEUL
Corea del Sud

Coordinate GPS:37.531881, 126.962027

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

A LA MAISON WINE & DINE

Bistrot francese moderno di alto livello con sofisticato wine bar. Gli elementi di design orientali e occidentali si uniscono per creare un ambiente unico e sereno immerso nel verde, dove ordinare una raffinata bottiglia da un menu internazionale di vini.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.7/5  570 recensioni

Giudizio TripAdvisor  5.0/5  565 recensioni

Certificato d'eccellenza 2023

Discriminatory Policies at Grand Mercure Ambassador Hotel

Punteggio Tripadvisor 1.0/5

mikewidow In famiglia - Recensione certificata TripAdvisor

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

The great hotel with best staff, strongly recommend!!

Punteggio Tripadvisor 5.0/5

choiam1 Recensione certificata TripAdvisor

The purpose of writing this review is to compliment this hotel staff for their wonder service. Thanks to staff for making it such a comfortable stay at the hotel. I was there for one night with my wife and a child for all these days I was attended with utmost warmth. I would like to compliment entire staff for being so professional especially Julia at front office. She has been very impressive in her service. And I would like to visit this hotel again for this outstanding experience.

Dear Seaside664002, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It is wonderful to know that our staff, especially Julia at the front office, contributed to making your stay comfortable and enjoyable. We truly appreciate your recognition of our team's professionalism and warmth. We look forward to welcoming you, your wife, and child back to our hotel for another outstanding experience. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

110

Punteggio Tripadvisor 5.0/5

Reza N Recensione certificata TripAdvisor

Very nice staff at the reception area, excellent cleaning services every day. Grand Mercure is a very quiet building and has fantastic bed and shower. Parking area is massive and you can find a parking spot at any time of the day or night.

Dear 544Rezan, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed our friendly reception staff, excellent daily cleaning services, and the tranquility of Grand Mercure. It is fantastic to know that you found our beds and showers to your liking. We appreciate your mention of our spacious parking area, ensuring convenience at any time of the day or night. We look forward to welcoming you back for another wonderful stay. Wishing you a Happy New Year 2024 & an excellent year under the Blue Dragon :-) Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Most Convenient and Comfortable Hotel in Seoul

Punteggio Tripadvisor 5.0/5

cheheehan Da solo - Recensione certificata TripAdvisor

This was my first stay at the Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and the stay was well above my already high expectations. The hotel environment, room, location and staff were all a very pleasant surprise to me. The hotel is only 6 years old and I feel it is often overlooked as an option for those visiting Seoul due to its relatively recent opening and as most of the visitors coming to Korea seem to focus on the US-based hotel chains. There are 4 hotels that are connected in the Seoul Dragon City complex. In addition to the Mercure, there is also an IBIS Hotel, Novotel and Novotel Residences. There's a total of 1,200 rooms in Seoul Dragon City so hotel dining, lounging and people watching is endless. The Mercure has its own lobby and is very quiet and small enough to quickly reach the elevators from the entrance. The other hotels have their check-in desks in a huge lobby. I noticed that on weekends the lobbies got quite crowded as that wing of the complex houses most of the rooms. The location is perfect. It's only a few minutes cab ride to downtown Seoul, where most of the business headquarters and tourist attractions are located. The Youido financial district opposite downtown Seoul is only a 5 minute car ride away while the posh Kangnam district is about 15 minutes. The connection to the IPark Shopping Mall and Yongsan Station made for an exceptionally convenient stay. Yongsan Station is one of two major railway hubs in Seoul for the high-speed KTX train (the other is Seoul Station, only a couple of subway stops away). It’s only a 5 minute walk and connected via a dedicated walkway. Furthermore, there is never any traffic on the main road leading to the hotel entrance so there is less stress vs the locations of other popular hotels in Seoul. For those that want some entertainment, there's also a casino within the hotel complex. You can also venture to the rows of local eateries located on both sides of the hotel. These venues provide almost all type of Korean cuisine, ranging from the local outdoor drinking tents, Korean barbecue and seafood restaurants, and even the common western chains such as Shake Shack, Subway, McDonald’s and more. The Yongsan area, where the hotel is located, is emerging into a central part of Seoul and has shopping for everything (including a massive duty free shop), eating and entertainment within 5-10 minutes walk from the hotel. I stayed in the smallest room type (Junior Suite with 1 King Bed) and it was still more than enough space. The room is about 41 square meters (410 square feet) but feels much bigger due to the efficient layout and open views (even from the bathroom). There are abundant closet space and shelves, as well as a dining table that doubles as a desk, which makes for a very organized working environment. The desk is situated so you can face the open view of the city while working...and it can be used as a dining table as well with a chair at the opposite side of the table. The view from my room was beautiful. I had the north exposure, with unobstructed views of the city and the landmark Namsan Tower. The bathroom is huge and shares the same open views (which can be curtained off for privacy). There is a full kitchen and laundry machine in the room.....it's just like staying at home with all these conveniences. All this was complemented with an immaculately clean room and hotel facilities. The hotel has a large Fitness Club that covers 3 floors. There is a large gym, separate GTX room, swimming pool (indoor), stretching room, fitness trainers and huge sauna/shower facilities. I used the gym every day and loved running on the treadmill while looking at the southern views of also unobstructed. Parking was an ease. The parking lot always had spaces available and the size of the parking slots are the biggest I've seen in Seoul. And, of course, none of the above mean anything without the proper team to take care of the guests. The Mercure staff were extremely friendly, efficient, anticipated my needs, greeted me whenever I walked thru the lobby and accommodated my special requests. This goes for almost all categories of staff - reception, concierge, valet parking, housekeeping and management. One example of being on top of their game was the reception staff all knew that I had already booked a future visit when I was storing my luggage for a few days between stays.I felt like coming home whenever I returned to the hotel. I would like to give special mention to Lena Lee (reception) and Pauline (French lady at reception/concierge). They were my main contact points during while at the hotel. Just knowing they're at the hotel made me feel at ease with any special requests or questions. I also had a contact point behind the scenes who ensured all my bookings and room viewings were completed without issue and very quickly. It may sound like everything's perfect but there are some areas I'd like to point out. First of all, I had a problem with the laundry dryer as it seemed to take forever to dry even a few T-shirts. I ended up hang drying my clothes. I highlighted this to management and they suggested that I have an employee help me the next time as I may have used the dryer incorrectly. Using the washer/dryer and microwave oven can be confusing for non-Korean speakers as all the indicator knobs on the machines are in Korean only. There are English instructions hidden within the room manual but guest services had to tell me where to find it and I didn’t think the explanations were very clear. Another issue I found inconvenient was the in-room safe. It's located in a large drawer and opens upward. The safe door is very heavy so constantly trying to open it or hold it open was quite difficult. I used the safe often as I had alot of organizing to do for my trip. But for those of you who use it only once or twice a day, it's not a problem at all. The smallest room type only comes with a shower but that wasn’t a problem for me. I thought the elevators were inefficient. The lights would indicate which elevator is coming and suddenly another one behind me opens up and then leaves without me noticing as the beep sounds are very quiet. I had several instances of missing elevators due to this issue. In sum, I really enjoyed my stay at the hotel. I travel to Seoul several times a year and will definitely be returning to the hotel for future trips. In fact, I'm already back after a short 3-night domestic trip and I'm staying in the exact same room as my first visit!

Dear Che Hee Han, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that your stay exceeded your expectations. The hotel's new and clean structure, along with its quiet ambiance, contributed to a pleasant surprise. The convenient location, with easy access to downtown Seoul and nearby districts, added to the overall satisfaction of your stay. We are glad you found our connection to IPark Shopping Mall and Yongsan Station exceptionally convenient, providing various options for shopping, dining, and entertainment. Your positive feedback on our Junior Suite with 1 King Bed, highlighting the spaciousness, efficient layout, and amenities, is much appreciated. We are pleased that you enjoyed the unobstructed views, fully equipped kitchen, and laundry facilities in your room. It is fantastic to hear that our Fitness Club and its facilities met your expectations, providing a range of options for your fitness needs. We are also glad the free parking was convenient for you. Your kind words about our friendly and efficient staff, who anticipated your needs and accommodated special requests, are truly appreciated. On a personal note, meeting you was truly delightful, and I'm thrilled to have contributed to ensuring your stay was comfortable. Thank you for choosing Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Pauline Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Semplicemente perfetto

Punteggio Tripadvisor 5.0/5

Mattia_Bassi Recensione certificata TripAdvisor

Sono qui da due mesi per lavoro, sto in una 1 bedroom con angolo cucina. È uno dei posti migliori in cui sia mai stato. Nuovissimo, perfettamente accessoriato (Nespresso e Handy Phone, oltre a lavatrice e lavapiatti), servizio puntuale e sempre esternamente gentile. Insomma, un posto dove stare

Mr. /Ms. allister_fan Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan Seoul Dragon City We truly appreciate your time and effort to share this wonderful comment during your stay and this has been and will be a definite encouragement for all gracious staffs. AccorHotels’ luxury serviced residence brand Grand Mercure opens its first door in Korea as flagship. Located in the heart of Seoul—where old palaces and skyscrapers make up a striking cityscape together—Grand Mercure Ambassador Seoul Yongsan is a high-end hotel where tradition harmoniously blends into modernity. Guests can feel rich narratives embedded in high-quality service and amenities, rooted in magnificent heritage of Korea. Please do let me know personally (hasmin.hwang@accor.com) whenever you are returning to Seoul, I would be delighted to welcome you with making your booking. Yours truly Hasmin Hwang Hotel Manager

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