Mercure Chester Abbots Well Hotel 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 722 beoordelingen

Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Onze accommodaties

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Hotel locatie

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Verenigd Koninkrijk

Gps:53.185516, -2.848045

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

THE BRASSERIE

Het vriendelijke, professionele hotelpersoneel zorgt ervoor dat gerechten van het The Brasserie-menu naar wens worden geserveerd. Bestel 'afternoon tea' met scones en verleidelijke hapjes van het loungemenu of maak 24 uur per dag gebruik van roomservice.

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100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  722 beoordelingen

TripAdvisor score  3.5/5  2.648 beoordelingen

Recommendation and Appreciation for Mercure Abbots Well and it's staff

Tripadvisor-waardering 5.0/5

aiden2745 Soloreis - Gecertificeerde beoordeling door TripAdvisor

I recently stayed at Mercure Abbots Well and had a wonderful experience. The room was clean and tidy, providing a comfortable and welcoming atmosphere throughout my stay. The staff were exceptionally friendly and accommodating, ensuring that I felt well taken care of during my visit. In particular, I was glad to see the maintenance manager, Kevin, checking the fire extinguishers in the gym. It was reassuring to witness such attention to safety and maintenance by a dedicated team member like Kevin. I've been coming here for many years, and I'm glad to see Kevin is still at the establishment. I would highly recommend Mercure Abbots Well for a pleasant and enjoyable stay.. Thank you to the staff for making my time there enjoyable.

Hi Aiden, Thank you for sharing your positive, top scoring feedback, I am so pleased you enjoyed your recent return stay and thank you for specifically mentioning Kevin, he certainly is trooper and does a great job. I know he will be over the moon to have had a positive impact on your stay. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Comfortable enough for 1 night

Tripadvisor-waardering 3.0/5

Sarah9131 Gecertificeerde beoordeling door TripAdvisor

Our stay overall was okay. We stayed in a room near the stairs, not ideal, especially not with a young child. We could hear people coming and going of all hours, however as we’d been out all day we just wanted to get our head down so didn’t have chance to ask to be moved. We had requested a child’s cot which we got, but it was so hard and they had already put towels underneath as the mattress was so thin. A few pillows would have been better in honesty. We found a screw left on the floor from the pull out bed sofa we presumed, fortunately our young son hadn’t found it first. The bed was lovely and big, a nice mattress to our liking as well. Very much a shame we were disturbed by other hotel guests. Overall a decent stay, but somewhat dated and could do with a little spruce up. We struggled with the lighting in the room, it was either full blast lighting or nothing at all, again quite stressful with a young child trying to get to sleep. When leaving we weren’t asked how our stay was, or to have a lovely day etc. felt the receptionist could have done with a bit of training on how to meet and greet guests.

Hi Sarah, Thanks so much for taking time to share your feedback and thank you for telling us what could have been improved too. I am sorry that you were disturbed by other guests. Thank you for your feedback regarding the travel cot. We do not add an additional mattress and put them out as we purchased them, your feedback is really helpful and as a parent myself did make me think about how we could improve this. It is disappointing that you were not asked about your stay on check out, this clearly is a failing on our part. I really hope we are able to welcome you back again in the future to restore your faith in us. Regards, Richard & all the team

Welcomed back as if we were coming home.

Tripadvisor-waardering 5.0/5

Ian F Gecertificeerde beoordeling door TripAdvisor

We have been visiting the Abbots Well for many years now and can honestly say it is truly worthy of a 5 star rating. The staff are all very welcoming, from reception to the bar and restaurant, the breakfasts and dinners are excellent and the rooms are kept immaculate by the housekeeping team. On arrival this year we found a "welcome back" card and gifts in our room, which was a lovely surprise. As long as we can keep making the journey, we will be back.

Hello Ian, Thanks so much for taking the time to share your positive review. It is lovely that you have been visiting the hotel for so many years and I hope we are able to continue to welcome you back for many more. Regards, Richard & all the team

Excessive car parking charges

Tripadvisor-waardering 1.0/5

Malcolm D Gecertificeerde beoordeling door TripAdvisor

We had a meal on the 18th Feb 2024 at Mercure Chester Abbots Well Hotel and then received a £100 bill from their parking company for two hours parking. We looked at the pods behind the hotel on the following morning with a view to renting one and then received a further £100 bill from their parking company for 16 minutes parking. This makes £200 for under two and a half hours. Free parking is advertised for this hotel on several sites including trip advisor This is both misleading and excessive and we feel the hotel should dismiss them.

Hi Malcolm, Thank you for sharing your feedback. I am sorry that you disappointed to have received car parking charges. You are quite right that as a genuine user of the hotel the car park is free of charge, users just have to register their vehicle at the hotel or leisure club reception as noted on signs on entrance to the car park, throughout the carpark, on reception and in the hotel lounge. The hotel is able to cancel charges that have been erroneously sent. You feedback is very similar to another review we have received so presume from the same group, I have emailed your partner but received no further correspondence and as the information I requested has not been provided I cannot cancel the charges. I will resend the email today in order that we can get this solved for you. Regards, Richard & all the team

slecht

Tripadvisor-waardering 1.0/5

Cees v Stellen - Gecertificeerde beoordeling door TripAdvisor

De 4 sterren rating voor deze Mercure is schandalig. 2 sterren is nog te veel. Ben je niet depressief, in dit hotel wordt je het wel. Het hotel is 2 hoog, ZONDER lift, verwacht ook als 70 plusser geen medewerking van de staff. Wij hadden een kamer onder het platte dak, ZONDER airco, dus snikheet. Er is een waterdruk probleem, dus 's avonds douchen is een armetierig straaltje met warmte en koude momenten. De inrichting van de kamer, en de wellnes ruimtes ::: laat u niet misleiden door de foto's op de site, zijn VERGANE GLORIE. De gangen naar de kamers (2e etage) zijn gedecoreerd met metalen golfplaten, (Hoe verzin je het) gespoten in een trieste creme en bruine kleur, vloerbedekking versleten, Vanwege houten vloeren en dunne wandjes is het geheel extreem gehorig en kan men heerlijk meegenieten van de TV en andere geluiden uit de andere kamers, alsmede aankomende en vertrekkende gasten. De kwaliteit van het diner : koud en smakeloos. Het ontbijt, Slecht !!, bv geen scrambeld eggs, ook werd er na 09.00 niet meer aangevuld, en bleef alles onder de warmte lampen staan te verpieteren.Het continentale ontbijt bestond slechts uit een paar schalen fruit!!!!. De bediening had op alles slechts een antwoord ::: I'am sorry, madam...Falwty Towers is er niets bij!!! Vanwege een vertraagde ferry wilden we het hotel van onze late aankomst op de hoogte stellen, maar door een keuze menu,onbereikbaar. De receptie, bemand door een lusteloos en totaal ongeinterresseerde medewerker, kwam ook niet bepaald gastvrij en adequaat over. Vragen over de slechte kwaliteit van de WIFI werden met belachelijke onkundige antwoorden afgedaan. Pluspunt :: De parkeerplaats en de mooie tuinen en de ligging ten opzichte van het centrum..

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 600 beoordelingen 9.3/10 Locatie
  • 1.515 beoordelingen 5.6/10 Kamer
  • 1.500 beoordelingen 8.6/10 Service
  • 22 beoordelingen 6.3/10 Wifi
  • 709 beoordelingen 5.5/10 Comfort
  • 663 beoordelingen 6/10 Netheid
  • 632 beoordelingen 8.4/10 Ontbijt
  • 629 beoordelingen 5.6/10 Eten

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